SHIPPING & RECEIVING
Do you ship internationally?
Currently, we ship to Canada. We are looking to expand shipping to other parts of the world. If you are interested in purchasing a rug but are located somewhere other than the US or Canada, feel free to email your address and the item(s) you are interested to firstname.lastname@example.org for a shipping quote.
How long will it take to receive my items?
We will process and ship your order within 5-7 business days of receiving it. Once the item ships, it may take anywhere from 3-7 business days to reach you, depending on your location.You will receive a tracking number after the rug has shipped so you can keep track of your order's location.
I need to expedite my order. Is there any way to do this?
For orders within the US, there are expedited shipping rates provided at checkout.
What do you charge for shipping?
Our Standard Domestic shipping rates are as follows:
|Orders under $100||$15 flat rate|
|Orders $100 to $199.99||$18 flat rate|
|Orders $200 to $499.99||$22 flat rate|
|Orders $500 and up||Free!|
International shipping to Canada* will be priced at:
|Orders under $200||$28 flat rate|
|Orders $200 to $499.99||$38 flat rate|
|Orders $500 to $999.99||$48 flat rate|
|Orders $1000 and up||$68 flat rate|
*The prices above are for most of southern Canada. Northern or remote areas will be higher for shipping.
Will I pay Sales Tax?
All orders shipping within Texas will be charged sales Tax. If you live in Texas and are tax exempt, please contact us at email@example.com prior to order.
What is your return policy?
Please understand that all sales are final and we do not accept returns at this time. Keep in mind that vintage and handcrafted items may have irregularities in size, color, and style. Please review all information and pictures. Feel free to contact us with any concerns or questions you may have prior to purchase.
RUG INFO & CARE
Should I get a rug pad?
Yes!! Rug pads are definitely recommended to provide cushion and extend the life of the rug. A 100% felt or felt/ rubber combo rug pad is the way to go. The white plastic
The two rug pads I recommend can be purchased on Amazon:
-RugPadUSA Low Profile Non Slip Rug Pad: great for when just a little cushion is needed like for very plush rugs or in other spaces where height is an issue (ex: if you have a rug in an entry and the door swing needs to clear it)
-Gorilla Grip Felt & Rubber Rug Pad: all around great rug pad, I've used them in practically ever room in my home.
Are the rugs clean?
All of our rugs have been cleaned in Morocco prior to shipping here to the US. As these are vintage rugs, your rug may still have a slight smell (like an old rug) when you receive it. This is totally normal should go away within a few days as the rug has time to air out and adapt to its new surroundings.
How do I clean and maintain my rug?
Hand vacuuming can be done regularly to keep the rug clean and free of debris, but professional cleaning is recommended. If you want to use a large vacuum cleaner, I would use on the lowest setting. If it has a beater bar, this can abrade the rug and pull out the wool, so please use with caution.
Oops! I've spilled on the rug. What do I do?!?
If you just spilled on the rug, try to blot and remove as much as the stain as possible. Then use a little water and blot to try to remove more. Still visible? Use water and a little white vinegar. If this does not work you can try water and a mild detergent like hand soap, but test on a small area first. If you are not having success, consult a professional rug cleaner.
TO THE TRADE + WHOLESALE
I'm an interior designer. Do you offer a trade discount?
Yes! Please visit our trade registration page here.
I own a brick and mortar shop. Do you wholesale your rugs?
Drift is looking to partner with a select number of shops around the country who wish to stock our rugs. Please email us at firstname.lastname@example.org